At KSA Essentials, we want you to be fully satisfied with your purchase.
Damaged or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 3 days of delivery. We will arrange a replacement or refund at no extra cost to you.
Cash on Delivery Orders
Since most orders are Cash on Delivery, please inspect your package at the time of delivery when possible. If something looks wrong before you accept it, you may refuse the package and contact us right away.
How to Request a Refund or Replacement
Reach out to us through our Contact Us page with your order number and a photo of the issue. Our team will respond within 1 to 2 business days and guide you through the next steps.
Non Returnable Situations
Change of mind after use, or requests made more than 3 days after delivery, may not be eligible for a refund. We handle these on a case by case basis and always aim to find a fair solution.
Your trust matters to us, and we are committed to making things right if something goes wrong with your order.